Questions and Answers

Cockrell’s Body Shop is a D.R.P. Repair Shop. At Cockrell’s Body Shop, “We Love Your Automobile!”  Doing so now for over 74 years we are located in the heart of beautiful Daphne, Alabama at 1025 Stanton Road Daphne, AL 36526. Cockrell’s Body Shop is located just off the interstate highway right behind Terry Thompson Chevrolet.

WHAT IS A D.R.P. Repair Shop?
A direct repair facility is a body shop that works directly with your insurance company as a preferred shop. Body shops earn the right to be in preferred shop programs by meeting certain requirements. These include having certified technicians, using the proper equipment, and most importantly, having a record of satisfied customers. When you utilize a preferred shop, the repair process is streamlined. A preferred shop actually writes the estimate, orders the parts, and repairs your vehicle without having to wait for an insurance adjuster. Insurance companies constantly monitor their preferred shops to ensure quality repairs.

ARE YOU OPEN SATURDAY?
Yes. We are open from 8:00 am until 12 pm noon on Saturdays.

WILL THE PARTS BE ORDERED BEFORE I DROP OFF MY VEHICLE FOR REPAIR?
Absolutely. We generally order your vehicle’s parts at the time that we write the estimate and schedule your vehicle for drop-off a couple of days later. This allows us to provide quickest turnaround time possible.

IF MY VEHICLE’S FRAME IS DAMAGED IS IT A TOTAL LOSS?
No. A car is a total loss only when the price of repairs exceeds the insurance companies determined value of your vehicle. Nowadays, most cars are built using unibody (frame and body as one) construction. Our highly skilled technicians, with the aid of our state-of the-art laser measuring system , can return your vehicle to its original factory specifications. If it is determined that the frame section is bent beyond repair, that section can simply be replaced.

CAN YOU MATCH THE PAINT COLOR?
Today’s modern factory finishes incorporate multiple layers of highly specialized paints. We have a major investment in the finest paint system available and constantly upgrades its technology and equipment to ensure that each vehicle’s paint matches. We take special pride in our ability to match factory finishes as the final step in the restoration process.

CAN I GET OTHER SERVICE WORK DONE ON MY VEHICLE WHILE IT IS IN THE BODY SHOP?
Yes. Just let your estimator know what other work you would like done so that they can make the necessary arrangements.

CAN I GET A RIDE HOME WHEN I DROP OFF MY CAR?
Yes, we would be happy to provide this service to you. We want each customer’s visit to be a positive experience and will work diligently towards that goal.

HOW CAN I GET A RENTAL CAR?
If you need a rental car, we can help you make the necessary arrangements. Insurance companies will only pay for a rental car if you have that option on your policy. Check your policy and/or call your insurance company to find out if you have rental coverage and what your specific limitations are.
IS THERE A WARRANTY ON THE REPAIRS TO MY VEHICLE?
Yes.  A written warranty on all repairs for as long as you own the vehicle. See body shop for full details.*

DO I HAVE TO PAY A DEDUCTIBLE?
The amount of deductible that you will be responsible for is determined by your insurance policy. If you carry standard collision, you will have to pay your deductible regardless of whether you were at fault. If you carry broad collision, and you were not at fault, your insurance company most likely will waive your deductible. Insurance companies determine fault by your account of the accident when you make the claim, and by reviewing the accident report filed with the police department. If you aren’t sure about your deductible, you can call your advisor and he can tell you whether your insurance company has waived your deductible or whether you will be responsible to pay this when you pick up your vehicle.

WHO DO I PAY MY DEDUCTIBLE TO?
If your deductible is not waived, it will be your responsibility to pay when you pick up your vehicle. If you aren’t sure about your deductible, you can call your estimator and they can advise you whether your insurance company has waived your deductible or whether it will be your responsibility.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?
Visa, MasterCard, Discover & American Express, personal checks and cash.

WHAT ARE BETTERMENT CHARGES?
Parts that wear out and need replacement with time and use (i.e., tires, batteries, and suspension parts) are commonly subject to betterment charges when they are replaced during the repair process. These betterment charges are determined by your insurance company and are pro-rated.

RECOMMENDATIONS AND PRECAUTIONS IN THE FIRST 30 DAYS
· Wash the vehicle by hand with cool water and a very mild car wash solution using a soft cloth or sponge. · Always use clean fresh water. · Wash your vehicle in the shade · Do not use a commercial car wash. Stiff brushes or sponges could mar the finish and damage the surface. · Do not “dry wipe” your vehicle. Dry wiping can scratch the finish.  · Do not drive on gravel roads. Chipping the finish is easily done in the first 30 days. · Avoid parking under trees and utility lines which are likely to attract birds. Bird droppings have a high acid content and will damage a freshly painted surface. Also, tree sap can mar or spot a freshly painted surface.· Do not spill gasoline, oil, antifreeze, transmission fluid, or windshield solvent on the new finish. · Do not scrape ice or snow from the newly painted surface. Scrapers can act like a paint scraper on a newly painted finish.

RECOMMENDATIONS AND PRECAUTIONS IN THE FIRST 90 DAYS
DON’T · Do not wax or polish the vehicle. This will allow the finish to dry and harden completely.

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