Dealing with the Damage: The Auto Repair Process
Here is a brief representation of the repair processes:
Step 1: In the Estimate Process area the vehicle is inspected and relevant data is entered into estimate computer systems. This data is compiled into an estimate that determines the cost of repairs. However, often there is hidden damage that can not be seen until after the vehicle is disassembled.
2. Step 2: Once the estimate is completed, the insurance company will review the estimate. There may be some negotiations on the price and procedures required to repair the vehicle. The insurance company will determine if the vehicle is even repairable. Once this process is completed, the vehicle begins the actual repair process.
Step 3: In Disassembly hidden damage is often found, and inner structure repairs are determined. Many times this will require scheduling insurance re-inspection and ordering additional parts.
Step 4: The required parts for your vehicle are ordered, and availability is checked. If a part needs to be special ordered, the order will be placed as soon as possible. Although many parts may arrive very quickly, the repair process can not begin until the shop receives all of the structural parts.
Step 7: Paint Preparation is a critical step in the refinishing process of every vehicle. All panels are prepared for paint, then primed and sealed to assure good adhesion when the final top color and clear coats of paint are applied.
Step 8: Final moldings and detail pieces are put back on the vehicle in the reassembly area. All the vehicle’s systems are checked during this process. The vehicle is almost complete and ready for delivery when it is in this stage.
Step 9: During the repair process the vehicle accumulates dust from the repairs. It will be cleaned. It will also be road tested to ensure that everything is working properly. A final inspection will assure that the vehicle is restored to it’s pre-accident condition.
Step 10: Delivery is the last step in the repair process. When you arrive back at Cockrell’s Body Shop to pick up your repaired vehicle he bill is explained and the final paper work is completed. Once this is completed you may then drive away in your repaired CAR, TRUCK, or SUV with confidence knowing hat has been restored to excellent condition.
Dealing with the Damage: The Auto Repair Process
Anyone who has been involved in a car accident knows that it is a stressful event. And the added pressure of getting your car fixed certainly doesn’t make things any easier. Fortunately, knowing how the auto repair process works can make things go more smoothly for you. Cockrell’s Body Shop is here to help you every step of the way.
First things first–contact your insurance company
If you are in an accident and are going to file a claim for damages, you should contact your insurance company as soon as possible. Typically, you’ll need to fill out a claim form (usually done over the phone). To support your claim, you may need to supply the insurance company with certain information pertaining to the accident, such as a proof-of-loss form and a copy of the police report. You may also need to complete an operator’s report, which will be sent to the appropriate registry of motor vehicles and the local police. Procedures for filing a claim vary, depending on the insurance company. Call your insurance agent or check your policy for specific instructions on what to do immediately after an accident.
Keep in mind that when you file a claim for damages, the payment made by your insurance company is subject to a deductible, which is the amount you’ll need to pay upfront (usually $250 or $500) before your insurance will kick in. This deductible applies to physical damage only; there’s no deductible for personal liability claims. And remember to keep copies of your claim, along with any supporting paperwork–you may need it again at some point in the future.
The settlement process
Soon after you file your claim, it will be assigned to a claims adjuster, who will begin the settlement process by investigating your claim and making a recommendation to the insurance company. The claims adjuster will contact you to make an appointment to assess the damage to your car. Many companies use drive-in appraisal centers.
The length of the settlement process varies, depending on the cooperation of the parties involved and the complexity of your claim. Your insurance company will contact you once it has made a decision regarding the payment of your claim. If you feel the amount offered by your insurance company is too low, don’t feel like you have to accept it. Do some research–if you feel you deserve a higher payment, try to reach a more equitable settlement.
Repairing your car
When your car is damaged in an accident, you have the option of going to a repair shop of your choice or one assigned to you by your insurance company, known as a direct repair shop. It’s important to note that sometimes repair shops will use aftermarket parts (parts manufactured by third-party operators rather than by the maker of your car) to repair your car. Even if your insurance company employs the use of aftermarket parts, you may have the right to insist on original equipment manufacturer parts–check the laws of your state. However, some insurance companies will not pay you for the total cost of your repairs if you insist on parts manufactured by the original maker. Check with your agent or company representative to find out what types of parts are provided for in your policy.
Cockrell’s Body Shop handles DRP work for all major automobile insurance companies.